Controlling the collection, use and disclosure of personal information is an ongoing process. We will continue to review our personal information management practices and improve them as necessary to better protect the privacy of individuals.
WHAT IS PERSONAL INFORMATION?Personal information means any information about or that can be used to identify you as an individual, including the matter about which you retained or contacted the Firm, your account with us and any other information that you choose to provide to us. In most circumstances, personal information does not include most information that might appear on a business card or information that is available in public records, nor does it include corporate information such as your business address or telephone number in your capacity as an employee of an organization.
WE FOLLOW 10 PRINCIPLES WHEN COLLECTING, USING AND DISCLOSING YOUR PERSONAL INFORMATION:
- We are accountable for personal information under our control.
- The purpose for collecting personal information is identified at or before the time it is collected.
- We obtain your consent before collecting, using or disclosing your personal information, except where otherwise permitted or required by law.
- We limit the personal information we collect to that which is necessary for us to conduct business.
- The personal information we collect is only used, disclosed or retained for its original intended purpose (unless you provide your consent to a different use or disclosure) and we retain it only as long as necessary for those purposes.
- We take care to ensure that the information we have is accurate.
- We safeguard the privacy of your personal information through security measures.
- We are open with you about our policies and practices related to managing your personal information.
- Upon request, we provide you with access to your personal information, subject to any limitations imposed by law.
- We address your concerns. If you have questions or concerns regarding your privacy or this Policy, please contact Kristin Debs at firstname.lastname@example.org.
By providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this Policy.
We will not, as a condition of supplying a product or service, require you to consent to the collection, use or disclosure of your personal information beyond that required to enable us to provide the products or services requested. The form of the consent that we will seek before collecting, using or disclosing personal information may vary depending upon the circumstances and the type of information, and includes express oral or written consent, implied consent and opt-out consent. We will consider the sensitivity of the information and the individual’s reasonable expectations in determining how consent must be given.
You may refuse to give personal information and may, subject to legal or contractual restrictions and reasonable notice, withdraw consent at any time to the continued use and disclosure of personal information previously collected. The period of reasonable notice will vary depending on the nature of the information and its purpose to the Firm. The Firm will inform you of the implications of refusing or withdrawing consent, which may have legal consequences or preclude the Firm from providing legal or other services.
COLLECTION OF PERSONAL INFORMATIONWe will not collect personal information indiscriminately. We will limit the amount and the type of information we collect to that necessary to fulfill the purposes we have identified to you, or as otherwise permitted or required by law. We may also collect information about your business and business interests or your personal interests to better serve you and foster our relationship.
We collect and use personal information for the following purposes:
- To determine whether we can act for you, including to identify conflicts of interest.
- To offer and provide legal services to you and to communicate with you about our firm and our services.
- To administer our client records and to bill for our services.
- To fulfill our legal and professional obligations.
- As permitted or required by law or for purposes for which you otherwise provide your consent.
When possible, we will collect personal information from you directly. However, to provide legal services to clients or for legal, administrative, marketing or management purposes, we may also collect personal information through outside sources such as credit bureaus, government agencies or institutions or through other third parties such as employment and other references, employers and service providers.
INTERNET SERVER PROVIDERCertain other information may be collected on the Site through various technologies, described below, without your actively providing the information.
Our website is hosted on servers shared with an Internet service provider ("ISP"). Any personal information collected on our behalf by the ISP, such as server log data (see below), is managed in accordance with this Policy and is protected by applicable law.
Certain information about Internet users’ traffic patterns is passively and automatically collected and linked to users’ Internet Protocol (“IP”) addresses. These unique IP addresses are assigned to all Web users by their ISPs, and are automatically logged by Internet servers. While the IP address itself does not identify an individual, it may, in appropriate circumstances such as an investigation of a security breach, be used with the cooperation of the ISP to locate and identify an individual using the website.
SERVER LOGSIn the normal course of establishing and maintaining Internet connections, our servers automatically log information about visits to our website. Server logs record statistical information, such as a visitor’s IP address and type of operating system, the time and duration of visit and Web pages requested. The server logs also identify categories of visitors by items such as domain and browser type. These statistics are reported in aggregate form to us and are used to improve our website and ensure that it provides the optimal online experience for visitors.
We do not link server log information to any other data in a way that would enable us to identify individual visitors, except for security purposes, as discussed above.
COOKIESLike many other websites, our Site makes use of “cookie” technology. Cookies are small text files that contain a unique identification number that is automatically deposited on a visitor’s computer. These cookies track information during an open session and are stored only temporarily in your computer’s memory. This information helps us determine the total number of visitors to the Site on an ongoing basis and the types of Internet browsers (e.g., Safari or Internet Explorer) and operating systems (e.g., Macintosh) that our visitors use. We use this information to facilitate and enhance your online visits. We do not cross-reference this information with any type of personal information that is voluntarily offered through the Site.
USE OF PERSONAL INFORMATIONWe use personal information only as described in this Policy or as otherwise permitted or required by law. Before your personal information is used or disclosed for a new purpose, we will ask for your consent unless use or disclosure without your consent in the circumstances is otherwise permitted or required by law.
The Firm generally uses personal information about clients for the provision of legal advice, including obtaining and carrying out client instructions, reporting and communicating with clients, billing and accounting, and protecting against fraud, illegal activities or error. The Firm may also use your personal information to send you newsletters about our services or about legal developments that we think would interest you. To establish or enhance our relationship, we may invite you to client functions, seminars and sporting or cultural events.
We regularly distribute practice group bulletins, articles and other legal updates and publications to people on our mailing lists, who can elect to receive materials on one or more subject matters. At any time, you may change your preferences or unsubscribe from our mailing lists.
If you send personal information through our Site, we will use it to assess website use and traffic, and to respond to your feedback, questions and comments.
DISCLOSURE OF PERSONAL INFORMATIONWe disclose personal information only as described in this Policy or as otherwise permitted or required by law. To provide legal services, we may sometimes disclose our clients’ personal information to third parties including government or regulatory agencies. We may disclose personal information:
- to third parties when it is necessary to do so to provide legal services to you – for example, when we engage an expert or consultant on your behalf in a matter or when we retain another law firm or agent to act or assist us on your behalf;
- to service providers, inside or outside Canada retained by the Firm to assist us with marketing or other services, including technical support and mailing. We limit the service provider’s right to use the personal information only for the services it provides to us, and we require the service provider to maintain the confidentiality of the personal information and to take steps to protect the security of the personal information we give it where you have instructed us to disclose your personal information to a third party for a designated purpose;
- to third parties to collect debts outstanding on an account;
- to anyone who we reasonably believe is your agent;
- to our insurers and to regulatory agencies in connection with regulatory or other activities relating to the obligations of the Firm and its professional responsibilities in relation to the practice of law; and
- to third party or parties, where you consent or where such disclosure is required or permitted by law.